Shop Policies

Welcome to my Shop!

My main interest is to provide good service and that the person who buys any of my Paintings, Prints or Products, is completely satisfied and enjoy my works as much as I enjoyed creating them.

Please read my policies before to purchase. Thank you!

Shop Policies

Payment Options:

-Via Paypal. You can pay using your PayPal account, if you do not have an account, you can pay through their site by credit card.

I keep your payment information secure. I never receive your credit card information.

Customs fees, taxes, for each country, should assume the buyer.

Shipping

Processing time:
The time I need to prepare an order for shipping varies. For details, see individual items.
Digital Downloads
Your files will be available to download once payment is confirmed.
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

I sent my items through the Postal Mail, “Correos de España” The large items for Priority Mail International Service, with tracking number and signature on delivery. The small items for save costs, for standard Postal Mail “Correos de España”

There are items that can be sent by my trusted manufacturer.

Once payment is received, I sent in three to five days, normally I sent it earlier.

Customs fees, taxes, for each country, should assume the buyer.

Returns and Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Digital downloads
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Steps to follow, if you receive an ITEM DAMAGE IN TRANSIT (The packaging that I use is very strong and compact so that the shipment arrives safely to your hands)

If the package has external damage, please take photos before opening the package and contact me within 24 hours of receipt, attaching photos.

If you find that the package is not damaged, but when you open it, the item is damaged. just contact me within 24 hours. Photos are required to assess the damage and make a total refund or exchange.

ITEM LOST (This has never happened to me)
If after a reasonable time, you have not received your package, please contact me to make appropriate checks with the shipping company, where is your package. Once it is established that is lost, I can replace the item with the same or similar, or refund, depending on your preference.